We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights.
Last updated: April 15, 2025 · Effective date: April 15, 2025
Ludex Analytics, Inc. ("Ludex", "we", "us", or "our") operates the Ludex analytics platform (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.
When you create an account, contact us, or use our Service, we may collect:
When you use our Service, we automatically collect:
When you connect data sources to Ludex, we process data you explicitly provide ("Customer Data"). We act as a data processor for Customer Data — you remain the data controller and determine how it is used within the Service. We do not access, sell, or use Customer Data for any purpose other than providing the Service to you.
We use the information we collect to:
With your consent, we may also use your information to send you marketing communications about our products and services. You can opt out of marketing communications at any time.
We do not sell your personal information. We may share your information in the following circumstances:
We retain your account information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law or for legitimate business purposes (such as fraud prevention or dispute resolution).
Customer Data is retained according to your subscription terms. After account termination, we retain Customer Data in a read-only state for 30 days to enable export, after which it is permanently deleted.
We implement industry-standard security measures to protect your information:
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at privacy@ludex.cc. We will respond to all requests within 30 days.
Ludex is headquartered in the United States. If you access our Service from outside the US, your information may be transferred to, stored, and processed in the US and other countries. We comply with applicable data transfer regulations including the EU-US Data Privacy Framework and Standard Contractual Clauses for transfers of personal data from the European Economic Area.
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. See our Cookie Policy for more details.
Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete that information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, for material changes, by sending you an email notification. The "Last updated" date at the top of this policy indicates when it was last revised.
If you have questions about this Privacy Policy or our privacy practices, please contact us: